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Frequently Asked Questions

I) PLACING ORDERS

Is it necessary to make My Account to order a product?
My Account allows you to edit your personal information like name, address, phone number, email preferences and password. We recommend you to create an account as it also helps you track the status of your orders and view your order history. However, you may place an order without making your account and only by providing your email address.

How do I place an order on SportsJam.in ?
Please add your favourite product to your shopping cart and review size, quantity, colour, delivery date, and go through our terms and conditions and other policies. Once assured, click on “Proceed to Checkout” which will take you to a secure area where your personal information will be encrypted (please refer to our Privacy And Security Policy for more details).

If you are a new Customer , you will need to enter your delivery address, name and payment details. If you are an existing Customer, you will be asked to log in and enter your credit card details. Once the transaction is completed, you will be shown an order confirmation page, a copy of which shall also be sent to your email address. Sit back , relax and wait for your favourite sportsgear to be delivered to you!

How can I check the delivery status of my order?
Go to My Account > My Orders to view the status of all your orders, whether payment / shipping have been completed or pending. You shall also receive confirmation mails in your email and SMS once you place the order with the order details and also once we despatch the order with the courier details. You may go to the links provided in the emails to track the courier status by entering your courier AWB nos. Or, you may use the following links to track your shipment: Click for online tracking of Fedex or call at 1800-419-4343 ; or  Click for online tracking of Blue Dart or call at 1860-233-1234 or their Regional Office ;  or  Click for online tracking of DTDC or call at 011-33004444 or their Regional Office no.

Can I cancel or change my order?
Go to My Account > My Orders to view the status of the order, which you want to cancel. If the order has not yet been shipped, you can cancel or change the order by calling us (details in Contact Us page) with the full order details. Please refer to our Cancellations And Returns Policy for futher information.

Please call us as early as possible after receiving the order confirmation email, as the order processing starts immediately after the email is sent to you.

I want a product which is “Out of Stock”, what should I do?
For products which are out of stock with us, please click on "Notify Me" link on the Product page and enter your email address. We will inform you once the product is "In stock" again.

Can I remove items from my shopping cart?
Yes, placing items in your shopping cart does not obligate you to buy the items. You can keep the items for evaluation at a later time to buy and can modify the cart contents at any time before proceeding to checkout.

Are the products new , genuine good quality products?
We only sell NEW, GENUINE products from good quality manufacturers from India and abroad. The products are sourced directly from the manufacturers warehouse or their authorised distributors and representatives. Note the genuine product mark on the product page as a mark of quality of SportsJam.in



II) PAYMENTS

What are the different payment options available in SportsJam.in?
We accept the following payment options (with billing in INR and India issued cards only):
- Visa and MasterCard credit cards
- Debit Cards 
- American Express credit cards (choose CCAvenue)
- Net Banking (choose CCAvenue)
- Credit Card EMI (choose CCAvenue)
- Cash on Delivery (Min.INR.1000, Max INR 20,000)
- Bank Transfer from your bank a/c - by Netbanking or in local bank branch
- Demand Draft /Cheque



Is credit card payment safe?
We use trusted ICICI and CCAvenue payment gateways using SSL technology to encrypt your personal information. Please refer to our Privacy and Security Policy for more details.



What is the EMI scheme available on Sportsjam.in ?
You can avail of EMI facility on our website in the following credit cards: Kotak, ICICI, Axis, HSBC, IndusInd or Amex and pay in 3, 6, 9, 12 or (also 18, 24 - Kotak/HSBC) easy instalments. The minimum order value should be Rs.5000 for Amex card users and Rs.3000 for others. There is no processing fee charged by us for using the EMI facility. However, your bank will charge you interest rate as per the chart below. Please note that for any refund/replacement, we are not liable to refund any bank interest charges. For more details regarding EMI payments, please contact your bank. For using this option, choose Online Payment through 'CCavenue payment gateway' in Step 4 of Checkout Page, where you may choose options under 'Credit Card EMI'.

EMI Scheme & Interest Rates 
Bank 3 months 6 months 9 months 12 months 18 months 24 months
ICICI 13% 13% 13% 13% N.A. N.A.
Axis 12% 12% 13% 13% N.A. N.A.
Kotak 12% 12% 14% 14% 15% 15%
IndusInd 14% 14% N.A. 14% N.A. N.A.
HSBC 12.50% 12.50% 13.50% 13.50% 13.50% 13.50%
Amex 15% 15% 15% 15% N.A. N.A.

 

Is there any charge for orders with Cash-on-Delivery (COD) option ?
We do not charge any COD fees for an order value of INR 3000 and above. For order value of less than 3000, we charge a nominal COD fee of INR 100. 

Is there any limit for Cash-on-Delivery (COD) orders ?
Yes, you may place an order on COD basis for minimum order value INR 1000 and maximum INR 20,000 only. If you want to place an order beyond the value, kindly make an online payment or choose to deposit cash in our bank account by creating an order under Bank / Cash Deposit. 

I cannot see an option of Cash-on-Delivery (COD) while making payment?
We have COD facility in a wide number of pincodes.

Please click here to check your Pincode for COD serviceability.

In case we do not have COD in your area, you may choose to pay cash from your local bank branch into our Bank account and choose "Bank Deposit" during checkout. An Order Confirmation email will be sent to you with our bank account details. Kindly make the cash deposit and inform us by email or phone.

Please note that orders for personalised items (eg. customised racquets) and bulky items (including but not limited to table tennis tables, fitness equipments) are not applicable for COD payment.

Are there any charges like Octroi, Sales Tax etc?
If your location does NOT have Octroi / local duty / entry tax, there are no charges for tax when you purchase a product on SportsJam.in. What you pay is what you see on our products page. However, if your location HAS Octroi / local duty / entry tax, you will have to bear the duty / tax.

Where can I find my credit/debit card security number?
Your credit/debit card security number is a 3 digit number on the far right side of the signature strip on the back of your card. In American Express cards, it is 4 digits long and printed on the front of the card.

What is “Verified by Visa” page when using a Visa card?
“Verified by Visa” enables you to enter your internet banking user/password as one more level of authentication, to minimize unauthorized usage of your card online. You are however allowed to proceed without i-banking user/password 10 times by providing only your date of birth.

My card account reflects the payment made, but my order is declined. What should I do?
Please inform our customer service immediately when you notice such a case. We will check with our payment gateway agency regarding the success of the payment, and shall inform you accordingly.

Can you provide me a formal invoice for a product I bought for my company use?
Yes, we can give you a formal invoice for any purchase done on your company name. Please send us your formal Purchase Order along with full payment in advance, and we shall process your order immediately.


III) DELIVERY

What is the shipping cost?
We provide free delivery for all orders of INR 1000 and above. For order value of less than 1000, we charge a nominal shipping fee of INR 100.

In how long will the product be delivered?
The estimated delivery time for Metros/Tier 1 cities in mentioned in product details pages. For rest of India, we estimate 3-4 more days for transit. For Bulky items, remote areas or where statutory entry documents are required, there may be further delay, depending upon courier services in the area. We have Express Delivery (Next Business Day) services for few locations, please refer to section below for more details.

An email and SMS communication shall be sent to you once the order is shipped with all shipping details. To request for an “Out of Stock” item, please write to us. We use reputed courier services for speedy delivery. However, if we do not have any courier agency service available in your area, we will try to make alternate arrangements or we may even have to regretfully decline your order. 

I need the product urgently! Can you deliver my order in 1 day?
Yes, we do have an Express Delivery service for NCR and Pune  which delivers your order to you the Next Business Day. This service is applicable for Online Payment mode only and a charge of Rs. 200 is applicable on your total cart value. For using this option, please select "Online Payment - Next Day Delivery" option during checkout. If you do not see this option during checkout, you may call us for help. Kindly place orders BEFORE 4 pm to get delivery on the next day of ordering. Please refer to chart below for Next Business Day delivery days.

Any order placed AFTER 4pm on and/or any customisation of product (including but not limited to Stringing of Racquet) will add one extra day in delivery in this service. "Business Day" does not include Sunday , National holidays, Bank Holidays or any Force Majeure events. If we fail to deliver you the product the next day, the Rs.200 Express service charges shall be refunded back to you. Please note that in case of Cancellation of order or Exchange of order (including but not limited to changes in Size / Colour), the Express service charges shall NOT be refunded.

NEXT BUSINESS DAY DELIVERY CHART

For Orders placed BEFORE 4 pm  For Orders placed AFTER 4 pm
Order Date Delivery Date Order Date Delivery Date
Monday Tuesday Monday Wednesday
Tuesday Wednesday Tuesday Thursday
Wednesday Thursday Wednesday Friday
Thursday Friday Thursday Saturday
Friday Saturday Friday Monday
Saturday Monday Saturday Tuesday
Sunday Tuesday Sunday Tuesday

Can I gift my friend a product from the website?
Sure! At the time of checkout, please enter your friend’s address in “Shipping address” and enter your Gift message and preferred date of delivery in the box provided. Remember that you still need to enter your own address in the billing address section (as mentioned in your credit card or bank statement for error-free transaction). We highly recommend that you inform us by email or phone if your required delivery date is earlier than our standard delivery schedule.
 You may also choose to gift a Voucher to your friend by purchasing an e-Gift Voucher. The Voucher can be applied across any product on the website.

Do you deliver outside India?
At present, we only deliver to cities and towns in India. You can place the order from anywhere in the world, with delivery address in India.

What should I do if my order does not arrive?

In case your order is not shipped within the above stipulated time, please Contact Us within 30 days of non-delivery and we shall be glad to assist you.

What if there is no one at home when the order arrives?
In such a case, the courier will leave a note requesting a call back at a given number, where you should intimate your exact time of availability for delivery.

What if the package is opened or looks to be tampered with upon delivery?
Please do not accept the package and contact us so that we assist you with further instructions. Please refer to our Cancellation & Returns Policy for more details.

Are the products under Warranty?
All of our products come with the standard manufacturer’s warranty. Please refer to our Cancellation & Returns Policy for more details.



IV) PROMOTIONS & DISCOUNTS

Can we make bulk purchases at special rates?
Yes, you may be an academy, school, corporate or any other organisation with requirement of bulk quantities of various products. We will be glad to cater you with special discounts on products requested by you. Please Contact Us for your requirement and we shall revert back to you with an attractive offer.

How should I use a Discount Voucher Code?
A coupon or promotion code entitles you for a discount or incentive when you buy a product under promotion from us. All you need to do is enter the “Discount Voucher code” in the box provided during checkout (in Display Cart Page) and your total order value shall be automatically recalculated according to the discount rate in the code.